CloseYour cart

Return Policy

The DIY Outlet offers a 30-day Satisfaction Guarantee. Customers are able to return new and unused products in original factory condition for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by The DIY Outlet with a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. The customer is responsible for returning shipping cost, sufficiently packing, insuring, and returning the item in "new" condition; used products will not be accepted. The DIY Outlet will either replace the item with an identical product or issue a full refund.

Return Policy

  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non-refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products.


Return Procedure

  • Please review our Return Policy before completing these steps.

  • Standard Package Shipments (UPS/FedEx delivery):
  • Freight/Pallet Shipments:
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.


The DIY Outlet
169 N. Sunset Ave.
City Of Industry
California, 91744
Call us Tel: 1-888-614-7222
Customer Service
Monday-Friday 6:00am–5:00pm PST

Recently viewed

What are you looking for?