Free Shipping Policy
What Free Shipping Offer refers to?
Free Shipping offer refers to Free UPS Mail Innovations, UPS SurePost® & UPS Ground according to package's weight and dimension, when you enter the address within 48 states (no P.O.Box address), which is excluding Hawaii, Alaska, Puerto Rico and Virgin Islands. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
Shipping Policy
Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day.
We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.
Most orders are shipped via UPS or US Mail, P.O. Box address (PO Box) is not accepted. Very small or light orders are shipped First Class mail in padded envelopes or small boxes. This ensures that they will fit into your mailbox. Priority Mail with delivery confirmation is used for larger or heavier packages. Delivery time for Priority Mail is generally 2-4 business days, but the delivery time is best state but not guaranteed. Delivery time for First Class mail is 2-7 business days. Note that these are delivery times after it has been shipped. See above question for processing time.
Non Domestic Orders
Currently, we use UPS Worldwide Expedited® for international shipping to Canada, Mexico and the rest of world.
For the orders of Canada & Mexico, your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 3-7 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.
For the orders of rest of world, your order also will be shipped within 3 business days after your payment detail verification. TheDIYOutlet is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).
Can I pick up item locally?
Local Pickup is now available in our City of Industry, CA location. Before coming, contact us first at 1-888-614-7222 during our normal business hours. We have multiple warehouses and will need to check on inventory availability first. After confirming, we will be able to assist you on placing a new order for pick up. We appreciate your understanding.
*Shipping Update:
Severe weather delays and UPS Service Guarantee suspense due to pandemic:
Your package will be shipped out on time from our warehouse. Due to the severe weather conditions in the United States, any delays with your package is beyond our control. If you do experience any delays with your package, rest assure that UPS is working hard to get your package to you as soon as possible. For more information, click on the links below:
1. UPS Service Guarantee
2. UPS Service Alerts
The DIY Outlet
179 N. Sunset Ave.
City Of Industry
California, 91744
Email: sales@thediyoutlet.com
Call us Tel: 1-888-614-7222
Customer Service
Monday-Friday 8:00am–5:00pm PST
